“A test of a people is how it behaves toward the old." - Abraham J Heschel

It has been a very difficult few days. On Sunday lunchtime I had a frantic phone call from my step father, my mum had blacked out and fallen on the kitchen floor badly cutting head open - I have never seen so much blood! He had already called an ambulance and I dashed to their house (in a village about 6 miles away) to be with my mum. As I ran down the lane to their house I realised that there was no ambulance there and I assumed that my mum must be already on her way to hospital. When I opened the front door I realised that I was wrong, my mum was sitting on the floor propped against the kitchen units holding a blood soaked towel against her head. The kitchen floor was covered in blood and my step father (who is terminally ill) was standing there ashen faced looking totally helpless.

I did my best to make my mum comfortable and then I rushed around getting everything ready for a trip to the hospital. The ambulance control had told them to leave mum on the floor and to leave the blood as it was. We waited and waited but no ambulance came. After an hour I spoke to the ambulance control they still insisted that I should not move her and they said they would make mum a high priority and an ambulance would be there soon. I told them that I needed to clean up the blood as it was making it impossible to move around the kitchen to look after mum, and when I got off the phone I cleaned the floor. Still no ambulance came and I was very worried about my mum's condition, so I called my brother (who lives in a different county) he came with his car and between us we got mum up (she was very wobbly) put her into the car and took her to the hospital. By the time we left her house we had waited two and a half hours for an ambulance!

At the hospital her condition was taken very seriously, they said her pulse was dangerously low and she was kept on close observation in the resuscitation area. She is still in hospital, they think she may need a pacemaker, but they are still doing tests. I am disgusted that a woman who is over 80 can be left to wait so long for emergency medical care. We will be making a formal complaint, but our first priority is to look after mum.