It will not surprise those who know me that Robbie and I do not always agree. We are quite capable of arguing about everything from politics to pet care, but when you get beyond the bickering our views are not significantly different. It is just that Robbie is less willing to be outspoken than I am -yes really! I can tolerate people spouting drivel as long as I don't have to listen. I can accept their right to believe passionately in the most ridiculous things, but if they try to impose their batty beliefs on me they will get their answer loud and clear - even the Jehovah's Witnesses have blacklisted our house! The thing that really gets me wound up is when one group gets so forceful about asserting their rights that their actions have a devastating effect on others, including those more vulnerable and less able to assert their 'rights'.
That brings me on to a name which has fast become a swear word among many of it's customers - London Midland. If you type the words 'London Midland chaos' or 'London Midland Disruption', you will find countless examples of delayed or cancelled services and services that terminated before their expected destination. Their name has become synonimous with disruption, chaos and unreliability. The the drivers dispute which has been causing havock for passengers is supposedly at an end. There have been various promises about normal service being resumed from yesterday. It is that little word 'normal' that bothers me because 'normal' for London Midland is not a good customer experience. Yesterday Robbie's journey to work was one of the worst yet. I would be much more reassured if they said that they would be running the full timetabled service, on time and with working toilets. Come to think of it I wouldn't believe them even if they said that!!
Like so many others Robbie has has had a terrible time trying to get to and from work. Often it took three times as long as it should and it required considerable ingenuity to get there or to get home again. It was exhausting and extremely worrying. I understand that the drivers have issues, of course they want to be paid well for what they do. I am not anti union (but I am deeply unimpressed by the way some unions behave) and I understand that this problem is not all one sided, the company should have sorted this out long ago. In fact the faceless bods at DFT who make totally batty decisions about franchise allocation should have foreseen the problems of harmonising the pay and conditions of workers who joined the new franchise from two different companies. It is simply not good enough to treat passengers so badly.
Needless to say the chaos has generated a lot of frustration and there has been plenty of heated discussion on facebook. I was pleasantly surprised to find that even some fellow railway employees did not support the recent action. One person wrote (not a direct quote as it was necessary to tone down the language) They need to get their heads banged together. For too long the insulated world of train crew have been taking advantage of at the people who employ them as well the poor passengers stood on platforms waiting for a non-running service. A fortnight working hard in a different job would be enough to make them appreciate just how fortunate they really are.
It seems the drivers have got their deal, but at what cost. What about the people who have had to drive to work or to university because the train service is so unreliable, what about the countless people who lost pay because their train was cancelled or terminated short. Did the drivers give a thought to the people who were terrified of losing their job because they just couldn't get to work on time. I wonder if they cared that the passengers that they messed about so badly will get no meaningful compensation. It is great for the drivers that they have got what they wanted, but at what cost?
The rail industry hit the headlines again today for all the wrong reasons. The latest fare increases were announced, and as expected they have increased significantly more than the rate of inflation. Some fares are capped by the government and they will rise by inflation plus 1% but the rest will increase by anything up to 11%. It seemed that every time I turned on the radio or TV a different selection of railway bods were squirming and stuttering in an attempt to justify the unjustifiable! I know the Prime Minister has been doing a whole lot of squirming for different reasons this week, but I think somebody ought to be asking him some probing questions about this too because it has his government's mucky fingerprints all over it. The government wants more trains, more carriages and more people to travel by public transport, great, but what are they doing about it? They are promising a 7% increase in the number of trains, but there is a 40% increase in the number of passengers! If they really believe all the stuff they spout about sustainable public transport and the need to reduce our impact on the environment then they really must put their money where their mouth is! Correction, I mean our money, tax payers money (they just like to pretend it is their money!). To have a coherent public transport system they have to bite the bullet and tax motorists, airlines etc and invest in the railways and in bus services.
I know it is hard for the government to understand, but you can't change things by just talking about it, they actually have to do something to bring about change. I am just an ordinary person and I don't know anything about the railways, but I know when I am being conned and the present situation is little short of exploitation. Many commuters have no choice about the train service they use to get to work and some have no viable option except rail transport, but they are still customers and they are entitled to expect a basic level of service which includes decent station facilities, accurate information, punctuality and a seat! I was amazed to discover that there is usually no penalty for trains being overcrowded and this is not included in the performance criteria of the train operating companies. It is ridiculous to expect rail passengers to pay extortionate fares, because many can and do vote with their feet. I enjoy visiting family in Devon and Cornwall and it is nice to travel by train rather than taking the car but the snag is that once we get there the public transport connections are almost non existent and the return rail fare would cost £548 for me, Robbie, Emily, Laura and Sam! If I drive I add a few miles to the car and I can get up to 7 people there and back on a tank of diesel (about £65). Until this ridiculous situation changes people like me will not use the railways!
I work in Rugby and on Monday this week our mind numbingly boring training course about finance software was disturbed by the distinctive sound of the police helicopter. It sounded as if it was hovering over our building and I secretly wished they were coming to arrest our uninspiring course leader for mental cruelty. The truth proved even more bizarre. A bull had broken free from the cattle market and it was loose in the street not far from our offices. A man was badly injured as it escaped and he had to be airlifted to hospital. The bull decided it was time to leave town and it headed for the station. Apparently it got as far as a platform before deciding that it didn't like what it found and heading back to the relative sanity of the cattle market. Perhaps he was put off by the exorbitant cost of rail travel!
