We arrived home yesterday afternoon to find that the internet wasn't working. On closer inspection I found that our telephone was not working and my heart sank. I have had dealings with BT many times before as their service in our area seems to be very temperamental. I had to deal with the automated faults - system, press this number, press another number, stand on one leg, tell us how to contact you, tell us again, now press another button and key in all that information again just to waste a bit more of your time while you are calling from a mobile. Having done all that I was invited to transfer my calls to another number and yes, you guessed they wanted the same information all over again! Finally the dratted machine gave me the option to speak to a live human being, I pressed yet more buttons and waited, only to be told by the machine that they were very busy and if I gave them my contact number - again, I would be called back within 45 minutes. I kept my phone with me (even when I went to the bathroom) and 19 hours later I am still waiting for the elusive call back!
Much later in the evening Robbie managed to have a protracted conversation with a live human being, unfortunately she appeared to be in India, she couldn't understand what he was saying and eventually told him that she couldn't give him any information about the fault except that there was a fault - very helpful! How hard would it be to provide a real person based in UK who can speak and understand English in the way that we do?
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