Communication Problems

I rarely write about my work, partly because I don't want to cross any boundaries but mostly because it probably wouldn't make very interesting reading. I meet some really nice people in the course of my work, but sadly I meet plenty of the other kind too. I always try to be helpful but is not unusual to get shouted at and called names, you would be surprised how nasty seemingly ordinary people can be about the most trivial things. I have even had to deal with threats of physical harm. So you can imagine my confusion when an Indian gentleman approached me with a broad smile and began to remove all his outer clothing. Hat, scarf, two pairs of gloves, coat, padded waistcoat etc, etc. It wasn't an especially cold day but it seemed that he was dressed for an Arctic expedition. It is rather unusual for customers to remove their clothing, they are not usually with us long enough for that, so despite his smiles I was a little weary of his motives.


Thankfully he stopped disrobing before it became embarrassing, but then I was faced with another problem. He began talking to me and I didn't have a clue what he was saying. He repeated himself several times but I was making no progress at all. I asked him what language he was speaking (thinking I could perhaps find someone else to converse with him) but he informed me that he was speaking English! A very long 20 minutes followed with lots of smiles, nodding and waving of arms but not a lot of progress in terms of communication. He had brought out all sorts of documents from his pockets. He showed me pictures of his wife and children and he taught me how to pronounce their names. He showed me a train ticket indicating that he had been to London the weekend before and a series of mimes suggested that he had visited Madam Tussauds, Buckingham Palace and other landmarks. After 20 minutes, I knew his name and job title from a business card, I knew the names of his wife and children and I knew what he had done with his leisure time in the last week or so but I hadn't got a clue why he had come to see me! 


At that point we were joined by a second smiling Indian gentleman, also dressed for the Arctic. He possessed a few more words of recognisable English and over the next ten minutes the pair told me that they were here for two weeks for a training course, but they both lived in India. They had enjoyed their stay here very much and they wanted to find out as much as possible about our town and how different businesses worked so they had come in to have a look around. The first man had just stopped for a chat and he had showed me the pictures of his family because he missed them very much. They left still smiling and promised to come and see me again next year when they are back in England. It was rather a surreal experience, but it is something I will remember with a warm smile, it was much better than being shouted at!